Frequently Asked Questions

Yes, 100%. Every generated credential is mathematically tied to a highly secure, cryptographic serial number stored in our database. Auditors and employers can verify them anytime by scanning the embedded QR code or entering the ID on our public validation portal.

Yes! Our Batch Processing engine is built for massive scale. You can upload a CSV or Excel spreadsheet containing your recipients' details. Free/Starter users can process up to 1,000 certificates at once, while Professional/Enterprise users can safely map and generate up to 10,000 certificates in a single click. The final output is neatly delivered in a downloadable ZIP file.

Absolutely. With our Professional and Enterprise plans, you can connect your own domain (e.g., verify.yourcompany.com). This completely white-labels the verification portal, removing all CertEngine Pro branding and maintaining your organization's strict authority.

You have complete control over your issued credentials. If you spot a spelling error or accidentally issue a credential to the wrong person, you can instantly revoke the certificate from your admin dashboard. Anyone scanning the old QR code will immediately see a red 'Invalid/Revoked' warning.

Absolutely. You can upload any standard image file (PNG or JPG) as your "Master Template." From there, you will enter our web-based Drag-and-Drop Studio Editor where you can create dynamic text placeholders (like Recipient Name, Awarded Date, and Certificate ID) and drag them exactly where they belong on your canvas.

Yes. We use standard TLS encryption for all data in transit (such as uploading your CSVs or making API calls). More importantly, we practice strict zero data harvesting—your recipients' personal information is processed purely for generation and verification purposes and is never sold or rented to third parties.

Yes! Instead of relying on our default delivery servers, you can configure your own Custom SMTP server directly in your Workspace Settings. This allows your automated certificate delivery emails to arrive from your organization's official email (e.g., awards@yourschool.edu).

Yes, we offer a Free/Starter workspace that allows you to test our engine and generate up to 1,000 certificates per batch. Upgrading to our paid tiers unlocks the 10,000 record bulk capacity, unmetered API access, and complete custom domain white-labeling.

Certificates generated on the Free tier will include a subtle "Powered by CertEngine" badge. Upgrading to our Professional or Enterprise tiers instantly removes all our branding—meaning your PDFs, emails, and verification pages look 100% proprietary to your organization.

You have two choices. You can use our Auto-Dispatch Engine to instantly email secure PDF links directly to all recipients as soon as the batch finishes. Alternatively, you can disable emails and simply download a Bulk ZIP File containing all generated certificates to distribute manually.

Yes! Our Professional and Enterprise tiers include unrestricted REST API access. You can hit our secure endpoints to trigger automatic certificate generation the exact moment a student finishes a course on your LMS, or when an employee completes onboarding. You can view our Open API Documentation here.